Tag: leaders

How Smart Leaders Can Stop Doing Stupid Things: Three Steps to Increase Your Self-Mastery

March 5, 2018 | By | Add a Comment

Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom. – Victor Frankl I used to be a customer service representative’s nightmare: indignant, self-righteous and impersonal. I rationalized my behavior as I turned human beings into objects. I relented only when someone met my demands and said the equivalent of, “You’re right, we’re wrong.” As embarrassing as all this is to admit, I wish I could say I reserved this behavior only for customer service representatives. Leaders Know Better Leaders can be reactive. Reactivity can look aggressive or passive. It can come in the form of loud anger as well as over-thinking, emotional […]

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