Communications Training

Quadrant Corp

Communication for Thriving Versus Surviving: Skills and Tools for 21st Century Business Relationships

Communication for Thriving Versus Surviving: Skills and Tools for 21st Century Business Relationships teaches business people how to master fundamental skills necessary for clear and efficient business communication that will enable them to:

• Increase their leadership capacity and build trust
• Maintain relationships in the face of challenging situations

Excellent communications skills are essential for team leaders and members to be their most effective. High-performing teams and business units with strong communication skills are more innovative, and focus their energy on external opportunities instead of internal office politics and drama.

Progressive teams seek to expand their communications skills to accommodate a new generation of workforce and flatter, and more decentralized organizational designs.

However, the fact is most people have little or no training in how to have mature, clear and direct interactions with other people.

Instead, they bring their personal bias, family patterns and bad habits from other low-functioning groups to their current work situation. The result is often:

• Ineffective conflict resolution
• Political correctness
• Damaged relationships
• A mindset that operates in surviving instead of thriving mode

Through simulation, games, didactic, and role play, this highly- interactive program teaches participants how to be self-aware, tolerant, authentic and capable of resolving common workplace challenges.

This training teaches a powerful set of core and often transformational principles—and it is customized to the specific needs of your organization.

Ideal for work teams that interact frequently

Communication for Thriving Versus Surviving is designed for in-tact teams or employee groups that work together or frequently interact. Participants can be front-line employees, emerging leaders, mid-managers and senior executives.

Program length

The program is taught over 1 ½ days with a typical class size of 10 to 20 participants.

Training highlights

Your course is tailored to your company’s specific needs

• Learn in an experiential learning format
• Develop skills for assertive, confident and accountable communication
• Build trust and alignment among team members
• Gain higher team and organizational productivity
• Break down barriers between individuals and teams
• Creating safety to deal directly with behavioral issues with bosses, reports and peers
• Moving from parent/child to adult/adult relationships
• Distinguishing emotions from behavior and focusing on managing behavior in difficult situations
• Transparency and self-management—the shift from “my problem is you” to “my problem is me”

More key takeaways

• Greater confidence in managing difficult conversations
• Listening skills that uncover underlying issues
• Sharper identification of personal and team communication blind spots
• Improved ability to operate in matrix reporting structures
• Increased “giving and receiving feedback” skills
• Enhanced personal accountability
• Sincere feelings of trust among team members
• More ease to create and keep team operating agreements
• Higher levels of employee engagement

Participants will learn to command the Four Aspects of Thriving Communication

Your teams will develop four key capabilities that enable them to communicate and build relationships effectively.

Accountable Communication
Accountable Communication is the freedom to choose your response in any given situation based on the absence of need for approval, rescuing, blame, justification or denial.

This requires mastery of self-awareness, tolerance and authenticity.

Self-Awareness
Self-Awareness is the ability to distinguish one’s own actions or emotions from those of others. Mastering this ability protects a person from projecting his/her (unconscious) thoughts, feelings and biases onto others.

This makes it possible to see the truth in situations and other people without blame or denial.

Tolerance
Tolerance is the ability to encounter an undesirable situation and remain neutral in the face of emotional discomfort.

Commanding this ability allows you to analyze any situation and discover an appropriate response that is free of judgment or guilt.

Authenticity
Authenticity is the experience of congruence in your thoughts, feelings and actions. It creates safety in difficult situations because you talk only about yourself and your experience of the situation.

Being authentic allows you to be open and transparent. It means that colleagues know you and can trust you to be yourself and let them know where you stand.

Personal authenticity gives you permission to reveal how you see a situation, to communicate what you want to have happen and what you are going to do.

Contact Us Today to Learn More About this Innovative Communications Training and Team-building Program. 303.884.1788.

For more information on this dynamic business communication program, contact us today or reach out to Brian Gast directly at 303.884.1788.